Aftersales Expert
1 week ago
As a Rider Support Specialist, your key responsibilities include:
- Providing timely and professional responses to customer enquiries via various communication channels.
- Answering phone calls from consumers and retailers in a friendly and professional manner.
- Utilizing problem-solving techniques and product training to assist customers with bike-related issues.
- Preparing quotes for replacement parts and entering orders into our ERP system.
- Managing warranty part orders and processing online orders and transactions.
You will work closely with our UK, European, and US teams to ensure seamless collaboration and excellent customer support.
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Aftersales and Rider Service Expert
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time**About the Role**We're looking for an Aftersales and Rider Service Expert to join our team based at our offices in Ampthill, Bedfordshire.The successful candidate will be responsible for managing all Customer and Consumer warranty part orders that fall within existing warranty policies.They will also be responsible for managing all Customer enquiries...
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Mechanical Service Expert
1 week ago
Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full timeUnited Wheels Inc. is a dynamic and fast-paced company that requires exceptional individuals to join our team.We are currently looking for a Mechanical Service Expert to provide aftersales support and advice to our customers.The ideal candidate will have 2-3 years' experience in a similar industry and possess strong mechanical knowledge. Excellent...
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Rider Service Expert
2 weeks ago
Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full timeAbout the Role:This is an exciting opportunity for a talented Bicycle Product Specialist to join our dynamic team at United Wheels Inc. You will play a key role in providing timely and professional responses to customer enquiries across multiple channels.You will be working closely with the product team, warehouse team, and other stakeholders to ensure...
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Rider Service Expert
1 week ago
Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full timeKey ResponsibilitiesProvide exceptional customer support through timely and professional responses across multiple channels.Answer phone calls from consumers and retailers in a friendly and approachable manner.Utilize problem-solving techniques and product training to assist callers with assembly, adjustments, repair, and inquiries.Prepare quotes for...