Rider Support Specialist

5 days ago


Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time
About the Role

This full-time position as Rider Support Specialist is available at our offices in Ampthill, Bedfordshire. The successful candidate will provide timely and professional responses to customer enquiries across multiple channels, answering phone calls from consumers and retailers in a friendly and professional manner.

You will utilize problem-solving techniques and product training to assist callers with assembly, adjustments, repair, and inquiries. Additionally, you will prepare quotes for replacement parts and enter orders into our ERP system as required.

Your primary focus will be on providing exceptional customer service, managing warranty part orders, and processing online orders and transactions using PayPal or other third-party acquirers.



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