Infrastructure Engineer

3 days ago


Huntingdon, Cambridgeshire, United Kingdom Telefónica Tech Full time
Job Description

Company Overview

Telefónica Tech is a leading provider of NextGen Tech solutions, with a diverse team of over 6,000 skilled employees and +60 nationalities. Our UK&I hub offers a range of market-leading services and develops integrated technology solutions to accelerate digital transformation.

Job Summary

We are seeking a Level 2 Infrastructure Engineer to join our team based in Huntingdon, Cambridgeshire. The successful candidate will be responsible for the day-to-day proactive management and support of servers, storage, and associated technologies, which provide the foundation for our platforms and customer services.

Key Responsibilities

  • Provide proactive support and monitoring to our MS hosted environments
  • Triage and help resolve issues raised by customers and internal users
  • Provide second-line support to our RDS environment
  • Deploy and proactively monitor virtual machines on our VMware Hypervisor platforms

Requirements

  • Experience of working to ITIL process and guidelines
  • Ability to work to tight deadlines and manage priorities
  • Experience of working within a dedicated IT department
  • Understanding of Virtualisation and backup technologies
  • Understanding of Active Directory & Group Policy Management
  • Service Desk software experience
  • Experience of working with Blue Light Services
  • Excellent communication skills both oral and written
  • Ability to work on initiative and as part of a team
  • Valid driver's license and access to a form of transport

Desired Skills

  • ITIL v3 foundation or higher
  • VMware deployment of Virtual Machines
  • Automated Patch management third-party tools
  • Methodical troubleshooting approach and strong attention to detail
  • Active Directory Management
  • Group Policy Management
  • Windows Group Policy creation and management
  • Windows Terminal Server Environment Support
  • VMware accreditation
  • Exposure to Storage and SAN Fibre management

Working Hours and Location

The role is based in Huntingdon, Cambridgeshire, and requires a Monday to Friday working pattern with occasional weekend working (1 in 3 weeks). The successful candidate will be required to work a rolling shift pattern.



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