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Level 2 Infrastructure Engineer

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Telefónica Tech Full time
Job Description

Company Overview

Telefónica Tech is a leading provider of NextGen Tech solutions, with a diverse team of over 6,000 skilled employees and +60 nationalities. We serve more than 5.5 million customers daily in over 175 countries, with a global ecosystem of market-leading partners.

Our Values

We are guided by our core values of Openness, Trust, and Boldness. We strive to build strong relationships with our partners and customers, and we are committed to delivering exceptional service.

Job Summary

We are seeking a highly skilled Level 2 Infrastructure Engineer to join our team based in Huntingdon, Cambridgeshire. As a key member of our team, you will be responsible for the day-to-day proactive management and support of servers, storage, and associated technologies.

Key Responsibilities

  • Provide proactive support and monitoring to Telefónica Tech MS hosted environments
  • Triage and help resolve issues raised by customers and internal users
  • Provide second-line support to an RDS environment
  • Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms

Requirements

  • Experience of working to ITIL process and guidelines
  • An ability to work to tight deadlines and manage priorities
  • Experience of working within a dedicated IT department
  • An understanding of Virtualisation and backup technologies
  • An understanding of Active Directory & Group Policy Management
  • Service Desk software experience
  • An experience of working with Blue Light Services
  • Excellent communication skills both oral and written
  • Must be able to work on initiative and as part of a team
  • Must have a driver's license and access to a form of transport as visits to internal sites may be required

Technical Skills

  • ITIL v3 foundation or higher
  • VMware deployment of Virtual Machines
  • Automated Patch management third-party tools
  • A methodical troubleshooting approach and strong attention to detail
  • Active Directory Management
  • Group Policy Management

Working Hours

Monday to Friday (37.5 hours per week) based on a rolling shift pattern which is typically: 07.00 to 15.00, 08.00 – 16.30 & 14.30 - 23.00

1.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks.

Security Clearance

Due to our location, access to own transport is essential. Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks.