Operational Support Coordinator

3 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

About the Role

We are seeking an experienced Operational Support Administrator to join our team at Together. As an Operational Support Administrator, you will play a crucial role in ensuring the smooth and efficient processing of customer applications.

Key Responsibilities

  • Manage customer documentation to ensure timely and accurate processing of applications
  • Prepare case files for Case Managers to enable informed underwriting decisions
  • Liaise with customers and intermediaries to ensure agreed SLAs and completion deadlines are met
  • Review and check documentation to mitigate risk and minimize potential financial losses
  • Develop relationships with solicitors to enhance their knowledge of our internal processes
  • Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls

Requirements

  • Excellent communication and organizational skills
  • Previous experience in an administration role
  • Understanding of customer outcomes and risk management
  • High degree of accuracy and attention to detail
  • Excellent planning and organizational skills

About Together

We are a market-leading property finance expert with a passion for supporting individuals and businesses achieve their property ambitions. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to underserved customers. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Benefits

  • 26 days holiday, increasing with service to 30 days, plus bank holidays
  • Buy and sell holidays
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance
  • Critical illness cover
  • Health cash plan
  • Private medical insurance
  • Free access to company holiday homes
  • Travel season ticket loans
  • Ride to work scheme
  • Free local gym access
  • Local bar and restaurant discounts


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