Operational Support Administrator
5 days ago
Job Title: Operational Support Administrator
Job Summary:
We are seeking an experienced Operational Support Administrator to join our team at Together. As an Operational Support Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our business. You will be responsible for managing customer documentation, preparing case files, and managing the case pipeline to ensure agreed SLAs and completion deadlines are met.
Key Responsibilities:
- Manage customer documentation to ensure accuracy and completeness
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met
- Review and check all documentation on cases pre-funding to mitigate risk and minimize potential financial losses
- Develop relationships with panel solicitors to enhance their knowledge of the internal process
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers
Requirements:
- Excellent communication skills with a commitment to minimizing customer effort and maximizing business goals
- Previous experience in an administration role
- Understanding of what a good customer outcome looks like
- High degree of accuracy and a keen attention to detail
- Excellent planning and organizational skills that enable cases to be funded in the optimum timeframe
Benefits:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
About Together:
We care that you have a great experience with us at Together. If you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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