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Operational Support Coordinator

1 month ago

Cheadle Hulme, Stockport, United Kingdom Together Full time

About Together

We're a leading property finance expert with a passion for supporting individuals and businesses achieve their property ambitions. Our team of over 750 colleagues is dedicated to making finance work for our customers.

Job Summary

We're seeking an Operational Support Administrator to act as the facilitator between Together and our customers, introducers, and solicitors. This role will ensure that customer documentation is managed effectively, enabling a smooth and speedy journey from application to funding.

Key Responsibilities

  • Manage data entry for new direct cases to ensure accuracy and completeness
  • Prepare case files for Case Managers to facilitate timely underwriting decisions
  • Liaise with customers and intermediaries to meet agreed SLAs and completion deadlines
  • Review and check documentation to mitigate risk and minimize potential financial losses
  • Develop relationships with solicitors to enhance their knowledge of our internal process
  • Support Case Managers by managing phone calls and ensuring maximum efficiency

Requirements

  • Excellent communication skills with a focus on customer satisfaction
  • Previous administration experience
  • Understanding of customer outcomes
  • High accuracy and attention to detail
  • Excellent planning and organizational skills

Benefits

  • 26 days holiday, increasing to 30 days with service
  • Buy and sell holidays
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance
  • Critical illness cover
  • Health cash plan
  • Private medical insurance
  • Free access to company holiday homes
  • Travel season ticket loans
  • Ride to work scheme
  • Free local gym access
  • Local bar and restaurant discounts

Together values diversity and inclusion, and we're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We care about providing a great experience for our colleagues and welcome applicants who require reasonable adjustments to make their experience easier.

Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.