Operational Support Coordinator

3 days ago

Cheadle Hulme, Stockport, United Kingdom Together Full time

About Together

We're Together, the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we've been established since 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

Our Approach

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

Job Role

We're looking for a skilled Operational Support Administrator to join our team. As an Operational Support Administrator, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.

Key Responsibilities

  • Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy
  • Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
  • Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary
  • Review and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial losses
  • Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process
  • Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers

Requirements

We're looking for someone with excellent communication skills, a commitment to minimising customer effort and maximising business goals, and previous experience in an administration role. You should have a high degree of accuracy and a keen attention to detail, as well as excellent planning and organisational skills that enable cases to be funded in the optimum timeframe.

Benefits

We offer a range of benefits, including 26 days holiday, a day off for your birthday, buy & sell holidays, discretionary annual bonus, matched pension contribution, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, free local gym access, and local bar / restaurant discounts.

Equality and Diversity

We're committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome difference and celebrate it, and we're proud to be an equal opportunity workplace.

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