Facilities Coordinator
4 weeks ago
We are seeking a highly skilled Facilities Coordinator to join our team at CBRE. The successful candidate will be responsible for delivering all compliance and building-related issues, ensuring exceptional client interaction and a seamless customer experience.
Key Responsibilities:
- Coordinate with FM Operations and Critical Service teams to deliver service level agreements.
- Support and monitor 3rd party maintenance supplier activities, reporting any corrective works arising.
- Comply with HSE requirements as outlined within the SLA and as instructed by company policy.
- Act as part of the site Emergency team, including Fire Marshall duties as required.
- Report all accidents, occupational illnesses, and emergencies in relevant books/documentation.
- Ensure all contractors operate within appropriate SHE processes and client HSE standards.
- Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements.
- Ensure CBRE logbooks are kept up to date and compliant.
- Take ownership of site image and visual standards, addressing any issues or concerns.
- Support Mail Room activities as required.
- Monitor and maintain stationery levels.
- Coordinate site waste and recycling arrangements to Landlord requirements.
- Carry out statutory fire testing and associated checks.
- Coordinate with Security and report any faults on access entry system where necessary.
- Raise Purchase Orders with Contract Support for goods or services as required, in compliance with business controls.
- Act as responsible person in line with DFA to carry out cost control function.
- Understand customer requirements and demonstrate ability to close out concerns, ensuring customer is kept appraised at all times.
- Provide and arrange cover for the FM team as defined by line management.
Person Specification:
- Strong customer services skills and experience within a high-profile environment.
- Present a self-image of confidence and authority to enable effective customer service delivery.
- Service-oriented attitude combined with a flair for pro-active problem-solving to exceed customers' expectations.
- Ability to easily communicate with Client.
- Ability to provide services to the highest specification within a Corporate Building.
- Strong team player within a Customer Service team and Service Providers.
- Ability to manage service disruptions in a seamless manner via effective use of the team's resources to maintain business as usual activity.
- Ability to motivate self and others, excellent time management, and organisational skills.
- Excellent computer skills and the ability to learn new software and systems.
- Ability to deliver site compliance and all building-related items.
- Experience of operating within a Customer Service environment providing reception services to the highest standard.
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