Facilities Coordinator

3 months ago


Cheadle Hulme, United Kingdom CBRE Full time
Overview:

The Facilities Coordinator will be primarily responsible for the delivery of all compliance & building related issues & managing the Customer Service experience, ensuring exceptional client interaction. The individual will work with the Facilities Manager, site Receptionist and Logistics Coordinator ensuring a consistent and smooth delivery. They will also be multi-skilled to meet the wide and varied requirement of the role.

Responsibilities:

  • Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements
  • Coordinate with FM Operations and Critical Service teams to deliver service level agreements
  • Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
  • Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
  • Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
  • Report all accidents, occupational illnesses and emergencies in relevant books/documentation
  • Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
  • Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
  • Ensure CBRE logbooks are kept up to date and compliant
  • Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
  • Support Mail Room activities as required
  • Check that printers and photocopiers are supplied with paper and change toner cartridges when required
  • Monitor and maintain stationery levels
  • Coordinate site waste and recycling arrangements to Landlord requirements
  • Carry out statutory fire testing and associated checks
  • Coordinate with Security and report any faults on access entry system where necessary
  • Raise Purchase Orders with the Contract Support for goods or services as required, in compliance of business controls at all times
  • Act as responsible person in line with DFA to carry out cost control function
  • Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
  • Provide and arrange cover for the FM team as defined by line management
  • In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
  • Back fill for Receptionist/Logistics Coordinator when required.to support contract requirement.

Person Specification:

  • Strong customer services skills and experience within a high profile environment.
  • Present a self- image of confidence and authority to enable effective customer service delivery.
  • Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
  • Ability to easily communicate with Client.
  • Ability to provide services to the highest specification within a Corporate Building.
  • Strong team player within a Customer Service team and Service Providers.
  • Ability to manage service disruptions in a seamless manner via effective use of the team's resources so as to maintain business as usual activity.
  • Ability to motivate self and others, excellent time management and organisational skills.
  • Excellent computer skills and the ability to learn new software and systems.
  • Ability to deliver site compliance and all building related items.
  • Experience of operating within a Customer Service environment providing reception services to the highest standard.


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