Facilities Coordinator

5 months ago

Cheadle, United Kingdom Together Full time

Company Description
**Salary: up to £31,000 per annum (depending on experience), plus performance bonus & benefits**

**We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow.

Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible.

**Job Description**:
As an Facilities Coordinator, you will manage the Facilities Helpdesk, providing a high level of customer service to our internal customers. Coordinating a high volume of tickets for our in-house facilities management helpdesk using a CAFM system.

As a Facilities Coordinator, we are looking for someone to:

- To manage incoming job allocation on our helpdesk software and ensure that internal customers are kept informed on the progress of the status.
- To proactively monitor the Facilities Helpdesk, working with the operators to ensure jobs are completed within agreed SLAs and provide reports to managers on the completion of jobs.
- Responsible for creating running regular reports and presenting MI to the management team.
- Maintain all information on the helpdesk system and customer portal, to ensure it is consistent with our processes and up to date for our internal customers.
- To coordinate and deliver training when required on the helpdesk software.
- Raise work orders for PPM and reactive works and ensure that work is scheduled in.
- Co-ordinate internal events and deliver to a high standard and within agreed budget.
- To maintain department records for all administration tasks undertaken.
- To coordinate the company villa booking process and liaise with internal customers.
- To coordinate all stock control and implement a stock ordering process for consumables for the departments and business use.
- To provide cover when necessary for other areas of the FM team.
- Assist in the management and instruction of third party suppliers for support services in line with company policy and procedures.
- To raise purchase order requests and deal with all finance queries.

**Qualifications**:
**Essentials**:

- Strong I.T skills and high-level admin background
- Good communication skills and telephone manner
- Passionate about building relationships with customers, suppliers and colleagues
- Helpdesk or Topdesk experience
- Event management experience
- Confidentiality and Integrity
- Excellent organisation skills, attention to detail and ability to multi task
- Strong I.T skills and high-level admin background
- Good communication skills and telephone manner
- Passionate about building relationships with customers, suppliers and colleagues
- Confidentiality and Integrity

**Desirable**:

- Experience in a Facilities environment or FM qualification
- Experience of working on a Computer Aided Facility Management (CAFM) software

Additional Information
**Benefits working at Together**
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

**_ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._

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