Administrative Assistant
5 days ago
About The Countess of Chester Hospital NHS Foundation Trust
The Countess of Chester Hospital NHS Foundation Trust provides a wide range of services to the community, including emergency and elective care, primary care direct access services, and obstetric services. With a total staff count of over 6,250 employees, we are a busy district general hospital serving a population of approximately 407,000 people in Chester and West Cheshire.
Job Overview
We are currently seeking an experienced Administrative Assistant to join our team in providing comprehensive outpatient appointment management services. As an Administrative Assistant, you will be responsible for making new and reviewing outpatient appointments, ensuring that current waiting times and administrative targets are achieved, and adhering to NHS eReferral policies.
Main Responsibilities
- To make new and review outpatient appointments, ensuring that current waiting times and administrative targets are achieved.
- To ensure that all medical outpatient appointments are made within Trust procedures and guidelines.
- To provide a high standard of customer service to all users of the service.
- To answer a high volume of incoming calls via the Appointments Hotline and make appointments to appropriate clinics in line with NHS eReferral programme, Consultants' requests, departmental guidelines, and the Trust's Access Policy.
- To enter referrals on Meditech and log all details accurately within given time-scales.
Requirements
- Significant previous administration experience at NVQ level 3.
- Team working.
- Good customer service experience.
Benefits
- A competitive salary of £24,009 per annum, plus benefits.
- The opportunity to work in a dynamic and supportive team environment.
- Ongoing training and development opportunities.
About the Role
This is an exciting opportunity to join our team and contribute to the delivery of high-quality patient care. If you have the skills, experience, and passion required for this role, we encourage you to apply. We offer a competitive salary, excellent benefits, and ongoing training and development opportunities.
How to Apply
Please submit your application, including your CV and covering letter, to us by email. We look forward to hearing from you soon.
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