Team Leader
5 days ago
About The Rank Group
The Rank Group is a leading operator of bingo clubs in the UK, offering amazing great-value food, drink, and live entertainment.
Job Summary
We are seeking a highly motivated and customer-focused Team Leader to join our team at Mecca Bingo, Dundee Douglasfield. As a Team Leader, you will be responsible for providing exceptional customer experiences, leading a team of staff, and ensuring the smooth operation of the venue.
Key Responsibilities
- Lead a team of staff to deliver exceptional customer service and ensure a memorable experience for all customers.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and maintain high standards of customer service, ensuring that all customers receive a warm and welcoming experience.
- Collaborate with other team members to achieve business objectives and drive sales growth.
- Manage and maintain accurate records of customer interactions and feedback.
- Identify and address customer complaints and concerns in a professional and timely manner.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
- Proven experience in a customer-facing role, with a track record of delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving and analytical skills, with the ability to identify and address customer concerns.
- Ability to work collaboratively as part of a team, with a focus on achieving business objectives.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and growth within the company.
- A supportive and nurturing work environment, with a focus on employee well-being.
- Access to training and development programs to enhance your skills and knowledge.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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