Accommodation Team Leader

2 months ago

Dundee, Dundee City, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

Grosvenor Casinos Limited is seeking a skilled and enthusiastic Accommodation Team Leader to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our venue.

Key Responsibilities
  • Lead and manage a team of staff to deliver exceptional customer service and ensure a positive experience for all guests.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Monitor and maintain high standards of cleanliness, safety, and security within the venue.
  • Identify and address any operational issues or concerns, and implement solutions to improve efficiency and productivity.
Requirements
  • Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Ability to work effectively in a fast-paced environment, with a strong attention to detail and problem-solving skills.
  • Knowledge of customer service principles and practices, with a commitment to delivering a high-quality experience.
  • Ability to work flexible hours, including evenings and weekends, as required.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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