Hotel team leader

2 months ago


Dundee, Dundee City, United Kingdom J D Wetherspoon Full time
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.

  • Assist in ensuring the highest consistent standards of CQSMA* are achieved on every shift
  • Provide excellent customer service at all times with the key aim of retaining customers and attracting new customers and be accountable for every guests comfort and safety
  • Deal with any customer complaints in a polite and professional manner in line with Company policy
  • Maintain knowledge of all company promotions and hotel pricing in order to provide information to guests on request and ensure the correct POS materials are on display
  • Deal with all enquires in a professional and courteous manner either in person, on the telephone or via emails
  • Manage and maintain the administration of all reservations, cancellations and noshow in line with the company policy
  • Propose and implement effective marketing strategies to maximise room occupancy levels
  • Complete all daily administration tasks as required
  • Ensure all bedrooms/conference rooms and area`s within your responsibility are checked thoroughly at the end of every shift and confirm that they meet the standards set by the company
  • Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels in
  • Report any faults or damage in any of the bedrooms or the hotel facilities to hotel manager immediately
  • Monitor and oversee maintenance issues relevant to your area and liaise with 3rd party contractors including MIV as required
  • Complete regular checks on portable electrical appliances. (10% of bedrooms on a rotating basis weekly)
  • Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedrooms supplies) including setting stock levels, checking, counting, storage, reconciliation and loss investigation
  • Manage and maintain effective and efficient use of all reception equipment and Hotel systems in line with Company policy
  • Control and manage all new credit application accounts, sales ledger management and payment administration
  • Provide reports as required for hotel management
  • Adhere to the company`s cash control policy and manage and be accountable for the security of cash at all times
  • Maintain effective communication at all times between the team, hotel manager, and night manager
  • Supervise and oversee the reception and housekeeping team, issue instructions and delegate the daily duties fairly. Ensure that all company messages are communicated as required
  • Complete rotas for your team on a weekly basis. Manage and maintain correct staffing levels in line with targets and business levels
  • Ensure all members of the team `sign in` and `out` on the time sheets at reception and manage absence and lateness in line with company policy
  • Complete all required health and safety/fire checks on time
  • Responsible for the evacuation in case of emergency. Acting as first point of contact for the team, the guests and emergency services
  • Report any security issues to the hotel manager immediately
  • Take responsibility for extra management tasks as required in the hotel managers absence
  • Motivate, train, develop and assist the receptionists and housekeepers to achieve the company`s mission statement
  • Ensure that all company polices and legislation regarding licensing, trading standards, customs and excise, food hygiene and health and safety are complied with
  • Ensure you and your team adhere to the company`s uniform policy at all times when on duty
  • Maintain a high level of attendance and time keeping in line with the rota
  • Adhere to all Company policies and procedures and report any issues to the line manager immediately
  • Carry out any reasonable instruction given by any member of the hotel management team or any wethercentre manager
  • Maintain continuous development of their personal knowledge and abilities by attending all relevant training courses and completing all workbooks
*please note you will need to be 18 or over in order to apply for a team leader position.
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