Fintech Customer Retention Specialist
3 weeks ago
Tribe Payments is a fast-growing fintech company on a mission to revolutionize the payment industry with innovative technology.
Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team and ensure our customers achieve maximum value from our services.
Key Responsibilities:- Develop and nurture enterprise customer relationships from contract signature through the implementation and delivery stages.
- Identify and develop commercial opportunities within the existing client base.
- Actively contribute to all customer metrics reporting.
- Manage the assigned P&L to forecast growth, track transaction volume, and achieve revenue targets.
- Uncover and mitigate any risks that threaten customer growth, satisfaction, or renewal.
- Strong executive presence and effective presentation skills.
- Proven track record of achieving targets and goals in a sales, customer success, or account management setting.
- Consistent success in managing large, complex projects, programs, and/or customer accounts.
- Passionate and knowledgeable about the Payments or Fintech industry.
- High-performing, ambitious and fun working culture.
- Flexible work environment.
- Personal development plan, for professional development and career growth.
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Customer Retention Specialist
4 weeks ago
London, Greater London, United Kingdom Fuel Ventures Full timeCult Mia, a pioneering online luxury fashion marketplace, is seeking a seasoned Customer Retention Specialist to spearhead their CRM strategy and drive customer loyalty.This is a unique opportunity to join a rapidly growing company and contribute to the development of a comprehensive customer retention program.The ideal candidate will have a proven track...
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Digital Marketing Strategist for Fintech Growth
2 weeks ago
London, Greater London, United Kingdom Plum Fintech Full timeAbout Plum FintechWe're a fast-growing fintech company on a mission to make saving and investing effortless. Our AI-powered platform has helped people set aside over £2 billion across 10 European markets.Our team of over 180 talented individuals works together to empower people to do more with their money. We're looking for a skilled Digital Marketing...
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Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Diamonds Factory Full timeJob Title: Customer Retention SpecialistCompany Overview:Diamonds Factory is a luxury jeweller renowned for its craftsmanship and personalized jewellery. We focus on customer satisfaction, bespoke experiences, and delivering high-quality pieces that resonate with our clientele.About the Role:We seek a skilled CRM Executive to support various initiatives and...
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Customer Retention Specialist
6 days ago
London, Greater London, United Kingdom RedCat Solutions Ltd Full timeLead Customer Retention ManagerWe are seeking a strategic Lead Customer Retention Manager to join our team at RedCat Solutions Ltd.The successful candidate will have extensive experience in customer retention, CRM, and subscription-based businesses.The ideal candidate will be an analytical professional with excellent stakeholder management and communication...
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Customer Success and Retention Specialist
7 days ago
London, Greater London, United Kingdom Hyperexponential Ltd Full timeAs a Customer Success and Retention Specialist at Hyperexponential Ltd, you'll be responsible for driving customer success and retention. You'll work closely with our Customer Success Lead and cross-functional teams to ensure every customer receives exceptional support.Key ResponsibilitiesCustomer Retention: Focus on ensuring the customer relationship is...
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Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Fuel Ventures Full timeCult Mia is a pioneering online luxury fashion marketplace driven by innovation and sustainability. With an unwavering commitment to curating unique, values-driven collections, we're reshaping the industry.We're on a mission to give luxury shoppers unparalleled access to limited edition, global fashion while ensuring all products and brands meet our...
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Customer Retention and Growth Specialist
7 days ago
London, Greater London, United Kingdom Tala Full timeTALA, a pioneering digital-first women's activewear company, has experienced remarkable growth since its inception in 2019 by visionary entrepreneur Grace Beverley. Leveraging organic social traction, the brand has evolved into a multi-faceted performance marketing powerhouse across various channels. Following a successful fundraising effort with esteemed...
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Customer Service and Retention Specialist
4 weeks ago
London, Greater London, United Kingdom Virgin Active Full timeAbout the RoleWe are seeking an exceptional individual to join our team as a Customer Service and Retention Specialist. As a key member of our facilities team, you will play a vital role in delivering a world-class member experience at Virgin Active.Key ResponsibilitiesEffective communication with customers across various channels to resolve queries and...
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Fintech Solutions Specialist
6 days ago
London, Greater London, United Kingdom RedCat Digital Full timeAbout the RoleWe are looking for a Fintech Solutions Specialist to join our B2C team at RedCat Digital. As a Fintech Solutions Specialist, you will work closely with stakeholders to understand their needs and develop innovative solutions.You will be responsible for:Overseeing the roadmap for onboarding;Shipping products that deliver value in a tangible way...
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Customer Operations Professional
6 days ago
London, Greater London, United Kingdom FinTech People Full timeAbout Our TeamFinTech People is a leading FinTech company dedicated to delivering exceptional customer experiences. We are seeking an ambitious Customer Operations Associate to join our team!Job SummaryWe are looking for a highly motivated individual to work in a close-knit team and contribute to building best-in-class customer service delivery. The ideal...
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Customer Retention Strategist
6 days ago
London, Greater London, United Kingdom The School of Life Full timeThe School of Life is seeking a highly skilled Retention and Engagement Specialist to join their team. In this role, you will be responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement.About the RoleWe are looking for someone who is highly numerate, analytical, and...
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Customer Retention Strategist
1 week ago
London, Greater London, United Kingdom Rise & Fall Full timeAbout the RoleWe are seeking a highly skilled Customer Retention Strategist to join our growth team at Rise & Fall, a leading e-commerce company. In this role, you will be responsible for developing and implementing retention strategies to enhance customer lifetime value.Key ResponsibilitiesIdeate and execute retention campaigns and experiments that keep...
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Customer Retention and Marketing Specialist
2 weeks ago
London, Greater London, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a talented Customer Retention and Marketing Specialist to join our Sales and Marketing team at Great Western Railway (GWR). This exciting opportunity will involve supporting customer retention, driving travel across our network, and enhancing the overall customer experience.Key ResponsibilitiesAssist in the delivery of impactful...
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Compliance Framework Specialist
2 weeks ago
London, Greater London, United Kingdom FinTech People Full timeJob OverviewWe are seeking a highly skilled Compliance Framework Specialist to join our team at FinTech People. As a key member of our compliance function, you will be responsible for developing and implementing compliance frameworks and policies that meet regulatory requirements.
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Loyalty and Retention Specialist
7 days ago
London, Greater London, United Kingdom The School of Life Full timeWe are seeking an experienced Loyalty and Retention Specialist to join our team at The School of Life. As a key member of our marketing department, you will be responsible for developing and implementing strategies to drive customer loyalty and retention.Job Overview:The successful candidate will have a minimum of 5 years of experience in marketing,...
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Strategic Customer Retention Manager
7 days ago
London, Greater London, United Kingdom Chip Full timeAbout ChipWe are a cutting-edge fintech company passionate about building wealth for our generation. Founded in 2017, we've made significant strides in providing award-winning technology that guides customers in effortlessly building their long-term wealth.Our diverse team of 160 from various backgrounds and industries is committed to delivering exceptional...
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Fintech Relationship Manager
7 days ago
London, Greater London, United Kingdom Tipalti Full timeCustomer Success ManagerTipalti is one of the world's fastest-growing fintech companies. Our innovative solutions modernize the entire payables operation, freeing finance professionals to lead.We are proud of our collaborative culture, product quality, and team capabilities. Tipalti offers competitive benefits, a flexible workplace, career coaching, and...
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Senior Customer Retention Specialist
1 hour ago
London, Greater London, United Kingdom ComplyAdvantage Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Retention Specialist to join our team at ComplyAdvantage. As a key member of our customer success team, you will be responsible for managing a portfolio of customers, from onboarding to adoption and beyond.Key responsibilities include:Managing a portfolio of customers to ensure successful...
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Chief People Officer Lead
2 weeks ago
London, Greater London, United Kingdom United Fintech Full timeAbout United FintechWe are a dynamic and innovative fintech company at the forefront of financial technology, driving growth and expansion globally.Job Title: Chief People OfficerSalary:€120,000 - €180,000 per year, depending on experience, plus benefits including pension, healthcare, and opportunities for professional growth.Job DescriptionCompany...
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Client Retention Specialist
5 days ago
London, Greater London, United Kingdom NICE Full timeJob DescriptionAs a Client Retention Specialist, you'll play a key role in driving customer satisfaction and retention. Your responsibilities will include developing and executing account-specific frameworks, identifying blockers for success, and utilizing internal experts to optimize customer investment.Requirements:A minimum BS or BA degree in business,...