Fintech Customer Retention Specialist

3 weeks ago


London, Greater London, United Kingdom Tribe Payments Full time
About Tribe Payments

Tribe Payments is a fast-growing fintech company on a mission to revolutionize the payment industry with innovative technology.

Job Title: Customer Success Manager

We are seeking an experienced Customer Success Manager to join our team and ensure our customers achieve maximum value from our services.

Key Responsibilities:
  • Develop and nurture enterprise customer relationships from contract signature through the implementation and delivery stages.
  • Identify and develop commercial opportunities within the existing client base.
  • Actively contribute to all customer metrics reporting.
  • Manage the assigned P&L to forecast growth, track transaction volume, and achieve revenue targets.
  • Uncover and mitigate any risks that threaten customer growth, satisfaction, or renewal.
What We Expect:
  • Strong executive presence and effective presentation skills.
  • Proven track record of achieving targets and goals in a sales, customer success, or account management setting.
  • Consistent success in managing large, complex projects, programs, and/or customer accounts.
  • Passionate and knowledgeable about the Payments or Fintech industry.
What We Offer:
  • High-performing, ambitious and fun working culture.
  • Flexible work environment.
  • Personal development plan, for professional development and career growth.


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