Customer Experience Manager

16 hours ago


Eastern England, United Kingdom Royal Caribbean Group Full time
Job Title: Customer Experience Manager

Salary:$60,000 - $80,000 per annum

About Royal Caribbean Group

Royal Caribbean Group is a leading cruise line and hospitality company that strives to exceed industry standards in customer satisfaction. Our team is dedicated to delivering exceptional service to our guests.

Job Description

The Customer Experience Manager plays a crucial role in establishing and driving a positive working environment, focusing on operational goals, training, leadership development, and recognizing overall team performance.

  • This role requires a minimum of two years' front-of-house managerial/operational experience in a hotel, cruise line, or hospitality industry-related field.
  • The ideal candidate should be able to effectively deal with internal and external guests, requiring high levels of discretion, patience, tact, and diplomacy.
Key Qualifications and Skills

To succeed in this role, you will need:

  • A strong understanding of principles and processes for providing exemplary customer and personal service.
  • The ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolutions.
  • Flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation.
  • Working knowledge of computers, internet access, and the ability to navigate within various software packages such as Microsoft Office.
Benefits

We offer a competitive salary package, including benefits such as health insurance, retirement plans, and opportunities for career growth and development.

Please note that this job description is subject to change based on business needs.



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