Customer Experience Manager

7 days ago


England, United Kingdom Profectus Recruitment Full time

Our leading healthcare client are looking for a Customer Experience Manager (CEM) that will be responsible for ensuring an exceptional customer journey by optimising every touchpoint to exceed expectations, driving satisfaction and loyalty. A strong background in healthcare is essential to understand the unique needs of our customers and deliver the highest standards of service.


The position can be based anywhere in the UK but you must have a willingness to travel as well as visiting the Reading office once per month


Please note this is a field based role so driving licence and own vehicle is essential. You will get a significant car allowance and mileage will be covered.


Key Responsibilities:


  • Oversee service-related issues and contract KPIs
  • Manage customer satisfaction frameworks and NPS programs
  • Develop strategies to improve customer interactions across healthcare touchpoints
  • Analyse feedback to identify pain points and enhance the patient journey
  • Collaborate with healthcare teams, marketing, and sales
  • Implement customer service standards and train staff on healthcare best practices
  • Monitor KPIs and provide insights to senior management
  • Identify and manage risks related to customer experience in the healthcare context


Skills & Qualifications:


  • Strong healthcare sector experience and customer service skills
  • Excellent communication, problem-solving, and leadership abilities
  • Analytical ability to drive data-based decisions
  • Customer-focused with a commitment to exceeding expectations
  • Emotional intelligence to manage patient and team dynamics
  • Ability to adapt to changing patient needs and industry trends


If this sounds like the next step in your career, please apply with an up to date version of your CV.



  • England,, UK, United Kingdom Saint-Gobain Glass UK and Ireland Part time

    Are you passionate about driving change, delivering exceptional customer experiences, and leading a high-performing team?We’re seeking a Customer Experience Manager to work with Saint-Gobain Glassolutions, driving the development of our customer journey, enhancing digital tools, and leading our Customer Experience team.Glassolutions is part of Saint-Gobain...


  • England, United Kingdom Saint-Gobain Glass UK and Ireland Full time

    Are you passionate about driving change, delivering exceptional customer experiences, and leading a high-performing team?We’re seeking a Customer Experience Manager to work with Saint-Gobain Glassolutions, driving the development of our customer journey, enhancing digital tools, and leading our Customer Experience team.Glassolutions is part of Saint-Gobain...


  • England,, UK, United Kingdom Profectus Recruitment Full time

    Our leading healthcare client are looking for a Customer Experience Manager (CEM) that will be responsible for ensuring an exceptional customer journey by optimising every touchpoint to exceed expectations, driving satisfaction and loyalty. A strong background in healthcare is essential to understand the unique needs of our customers and deliver the highest...


  • Eastern England, United Kingdom Saint-Gobain Glass UK and Ireland Full time

    Are you passionate about driving change, delivering exceptional customer experiences, and leading a high-performing team?We’re seeking a Customer Experience Manager to work with Saint-Gobain Glassolutions, driving the development of our customer journey, enhancing digital tools, and leading our Customer Experience team.Glassolutions is part of Saint-Gobain...


  • England, United Kingdom Unilever Full time

    **Please note**: This is not a live vacancy, and you will be contacted by a Talent Partner to discuss your fit for upcoming, future roles in Customer Experience. **Job Title**:Customer Experience Specialist **Location**:Kingston or Leeds **JOB PURPOSE** Key purpose of this role is to ensure customer satisfaction through proactive communication and...


  • Eastern England, United Kingdom Profectus Recruitment Full time

    Our leading healthcare client are looking for a Customer Experience Manager (CEM) that will be responsible for ensuring an exceptional customer journey by optimising every touchpoint to exceed expectations, driving satisfaction and loyalty. A strong background in healthcare is essential to understand the unique needs of our customers and deliver the highest...


  • England, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:A B-Corp sustainability-tech working to help charities maximise RoI.PE Backed fantastic growth and planning to move into the US market.Already leaders in their space, they are looking to establish themselves as the global leader!The Opportunity:Excited to work for a sustainability-tech with a unique proposition and wonderful mission...


  • England,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:A B-Corp sustainability-tech working to help charities maximise RoI.PE Backed fantastic growth and planning to move into the US market.Already leaders in their space, they are looking to establish themselves as the global leader!The Opportunity:Excited to work for a sustainability-tech with a unique proposition and wonderful mission...


  • South West England, United Kingdom BELFOR Property Restoration Full time

    South West of EnglandFull-timePermanent Customer Experience Manager Who are we? We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too! Your Tasks Coaching & mentoring the Customer...


  • England, United Kingdom Euro London Appointments Full time

    Do you speak Norwegian and English fluently? Are you passionate about leading teams and delivering exceptional customer service?We are seeking a Customer Experience Supervisor to join a leading automotive company and their expanding team. In this role, you will support both the Norwegian and UK markets, helping to drive exceptional customer service across...


  • England, United Kingdom Euro London Appointments Full time

    Are you fluent in Norwegian and have experience in customer service? If so, we have an exciting opportunity with a leading client in the automotive industry. They are looking for a Customer Service Specialist to join their growing team and handle a variety of customer cases that require resolution.This is a hybrid role, offering flexibility with one day a...


  • South West England, United Kingdom Smiggle Full time

    Smiggle is committed to delivering exceptional customer experiences in our stores across the UK and Ireland. We are seeking a highly skilled Supervisor to lead our store team in Poole, UK.This role requires a strong leader who can create a positive and inclusive store environment, while driving sales and improving customer satisfaction. You will be...


  • England, United Kingdom Focus on WD Full time €90,000 - €110,000

    Focus on WD are currently seeking a Workday HRIS Manager to join a Workday Customer who are already live with Workday on an 11 Month Fixed Term Contract basis. Position: Workday HRIS Manager Employment Type: Full-Time, 11 Months Location: UK - 100% Remote Working You’ll have experience as a Workday HRIS Manager officially people managing...


  • England, United Kingdom Focus on WD Full time €90,000 - €110,000

    Focus on WD are currently seeking a Workday HRIS Manager to join a Workday Customer who are already live with Workday on an 11 Month Fixed Term Contract basis. Position: Workday HRIS Manager Employment Type: Full-Time, 11 Months Location: UK - 100% Remote Working You’ll have experience as a Workday HRIS Manager officially people managing...


  • England, United Kingdom Focus on WD Full time

    Focus on WD are currently seeking a Workday HRIS Manager to join a Workday Customer who are already live with Workday on an 11 Month Fixed Term Contract basis. Position: Workday HRIS Manager Employment Type: Full-Time, 11 Months Location: UK - 100% Remote Working You’ll have experience as a Workday HRIS Manager officially people managing...


  • England, United Kingdom The Green Recruitment Company Full time

    Customer Success Manager - REMOTE - Salary + Commission dependent on experience - Renewables and SustainabilityCompany OverviewThe Green Recruitment Company are working with an energy and environmental consultancy. They are committed to transforming the energy landscape by delivering straightforward, sustainable, and actionable solutions that create lasting...


  • England,, UK, United Kingdom The Green Recruitment Company Full time

    Customer Success Manager - REMOTE - Salary + Commission dependent on experience - Renewables and SustainabilityCompany OverviewThe Green Recruitment Company are working with an energy and environmental consultancy. They are committed to transforming the energy landscape by delivering straightforward, sustainable, and actionable solutions that create lasting...


  • England, United Kingdom Intaso Full time

    Customer Success Manager - Tier 1 Global Cyber Vendor - United KingdomExciting new Customer Success Manager role with a Tier 1 Global Cyber Vendor.This organisation are looking to onboard an Individual with prior experience working for a Vendor, or supporting on Platforms, focused on Email Security.The Company:📍Tier 1 Global Cyber Vendor – circa 7,000...


  • England, United Kingdom Purl Full time €29,000 - €34,000

    Purl Applications Ltd was set up by a small team of Out-Of-Home (OOH) Media professionals in the UK who wanted to help the worldwide Out-Of-Home Media market grow in a better, faster and cleaner way. The Purl SaaS platform is an end-to-end OOH Campaign Planning, Buying, AdServing and Performance Reporting service that enables Media Buyers to activate OOH...


  • England, United Kingdom Purl Full time

    Purl Applications Ltd was set up by a small team of Out-Of-Home (OOH) Media professionals in the UK who wanted to help the worldwide Out-Of-Home Media market grow in a better, faster and cleaner way. The Purl SaaS platform is an end-to-end OOH Campaign Planning, Buying, AdServing and Performance Reporting service that enables Media Buyers to activate OOH...