Technical Support Specialist

1 month ago

England, United Kingdom Purl Full time
Purl Applications Ltd was set up by a small team of Out-Of-Home (OOH) Media professionals in the UK who wanted to help the worldwide Out-Of-Home Media market grow in a better, faster and cleaner way.
The Purl SaaS platform is an end-to-end OOH Campaign Planning, Buying, AdServing and Performance Reporting service that enables Media Buyers to activate OOH campaigns directly with OOH Media Owners.

The past 4 years have seen the team work with the UK’s biggest media agencies and their world class client brands including Disney, Mondelez, LVMH, COTY, LEGO, LLoyds and Samsung. Purl ensures that hundreds of millions of OOH media spend has gone directly to Publishers/Media Owners rather than on tech-taxes.

The ‘Purl Technical Support Specialist’, is a role for someone who provides software and service support for end-users of the Purl Platform. The duties include setting up and supporting the Purl software; troubleshooting customer campaign related problems and monitoring and maintaining the successful planning, buying and delivery of each OOH campaign.

The Technical Support Specialist may work remotely but will be expected to work from client or Purl offices up to 3 days per week.

This is a great opportunity to learn about all aspects of an advertising technology company directly from the founders and take a key role with our great Agency clients who are transforming the Out-Of-Home industry with every campaign they plan, book and activate.

This is an entry level role in the company and would suit someone who is looking to grow into a more senior commercial, creative or technical role in the future. Relevant accredited training will be provided as required. 

You don't have to be an AdTech or Out-Of-Home Media guru to start this role, but you certainly will be by the time you are ready to move into the next phase of your career.

Technical Support Specialist duties and responsibilities
The main duties of the Technical Support Specialist will include:

Troubleshooting and solving Purl software and 3rd party connectivity/API issues
Assisting the Purl operations team by taking care of basic tasks like creating user-profiles and monitoring updates and backups
Helping Purl users complete their immediate work tasks if manual workarounds are required in the event of Purl software being unable to complete a critical campaign task.
Monitor and collect performance logs from Media Owner and/or Publisher partners
Establish the Purl technical support process, system and best practice.
Technical Support Specialist skills and qualifications
The Technical Support Specialist needs a combination of skills that include both analytical thinking and good interpersonal skills. A successful Technical Support Specialist candidate will have various prerequisite skills and qualifications that typically include:

Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise
Good problem-solving skills and the ability to come up with creative solutions
Technical Support Specialist experience requirements
The Technical Support Specialist candidate may hold a degree, a higher national diploma (HND) or a foundation degree in an IT-related field, such as information systems, computer science or data science.

Experience of customer support and/or service in a non-technical environment is a bonus but not essential.

Full time employment contract with statutory pension scheme.
Circa £29k to £34k Per Annum and opportunity for discretionary bonuses
6-month probation period

Home working is supported with a minimum requirement of working on-site in client offices and/or the Purl operations office up to 3 days a week.
The Purl operations office is in Richmond, Surrey and there is a small satellite office in Southend, Essex.
The Purl clients are currently based in Central London and Wood Lane, London

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