Technical Solutions Specialist

1 month ago


Eastern England, United Kingdom STid Full time
About the Role

We are seeking an experienced Technical Solutions Specialist to join our team as a Technical pre/post-sales Support Engineer.

Job Description

This role will involve specifying and building creative technical solutions that meet our business partners' core product abilities. As the technical lead in sales discussions, you will develop a deep understanding of clients' Access Control technical requirements.

You will work closely with the business to provide information on customer needs, feeding into product development and existing product road maps. Your active role in the transition from pre-sales through contract signature to partner installation ensures our clients receive the service they want, on-time.

In the post-sales support role, you will diagnose, troubleshoot, and resolve Access Control Reader and System issues by questioning customers about their hardware/software challenges. This requires liaising with STid's Head Office Support Team and Regional Sales Managers to offer suggested solutions until complete customer satisfaction is achieved.

You will also be responsible for Partner and End-Customer Product Training, which would include Platform, Technical Integrations (API/SDK, Desktop Configuration Software, and Credential Management). A strong history of working within the Security Access Control Market and possessing a strong reader and associated technical formats knowledge is essential.

The ideal candidate will possess strengths in understanding customers' requirements, offering guidance and support in the sales process, providing high-level collaboration with product development, understanding new technologies and key competitors, building and creating solutions to customers, ensuring smooth sales processes, adaptability, analysis of technical issues, application support, and assessing customer support needs.

This role involves UK and Ireland travel, and while remote training is possible, some training at our HQ in south France may be required, particularly in the first year.



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