Guest Experience Director
3 days ago
The Guest Services Manager is responsible for establishing and driving a positive working environment and focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
- Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
- Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
This role requires the ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. A flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs is also essential.
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Hotel Operations Director
3 days ago
Eastern England, United Kingdom Royal Caribbean Group Full timeJob Title: Hotel Operations DirectorThe Royal Caribbean Group is seeking a highly motivated and experienced Hotel Operations Director to join our team. This role will be responsible for overseeing the day-to-day operations of our hotel, ensuring that guests receive exceptional service and experience a memorable stay.Key Responsibilities:Manage and direct a...
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Guest Services Manager
4 weeks ago
Eastern England, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...
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Housekeeping Operations Director
4 weeks ago
Eastern England, United Kingdom Royal Caribbean Group Full timeCompany Overview:Royal Caribbean Group is a world-renowned cruise line dedicated to providing exceptional experiences for our guests.We are seeking a highly skilled Housekeeping Operations Director to join our team and contribute to the success of our operations.Estimated Salary: $80,000 - $110,000 per year.Job Description:The Housekeeping Operations...
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Customer Service Director
3 days ago
Eastern England, United Kingdom Royal Caribbean Group Full timeJob SummaryWe are seeking an experienced Customer Service Director to join our team at Royal Caribbean Group. As a key member of the shipboard management team, this role requires a dynamic and outgoing individual with a passion for delivering exceptional customer service.Key Responsibilities:Lead by example and set high standards for customer service...
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Director of Activities
4 weeks ago
Eastern England, United Kingdom GAP Talent Full timeJob Opportunity: Director of Activities & Resort Programming – Luxury Family ResortLocation: Caribbean (Relocation & Housing Provided)About Us:Join a premier, high-end family resort in the Caribbean, renowned for creating unforgettable experiences in an idyllic tropical setting. Our resort is dedicated to offering world-class amenities and thoughtfully...
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Customer Experience Lead
3 days ago
Eastern England, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager role at Royal Caribbean Group demands excellence in leading our team to deliver outstanding service to our guests. Key responsibilities include establishing a positive working environment, driving operational goals, and fostering a culture of continuous learning and improvement.To succeed in this role, you'll need:At least two...
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Senior Landscape Design and Operations Director
4 weeks ago
Eastern England, United Kingdom GAP Talent Full timeLandscape Design and Operations DirectorThe Director of Landscape Design and Operations will be responsible for leading our team in creating stunning and sustainable landscapes across our Caribbean and Central America portfolio. This senior-level role requires a deep understanding of landscape architecture, horticulture, and environmental design, as well as...
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Customer Experience Lead
1 day ago
Eastern England, United Kingdom Royal Caribbean Group Full timeAbout Royal Caribbean GroupRoyal Caribbean Group is committed to delivering exceptional guest experiences and exceeding hospitality industry standards.Job OverviewWe are seeking a dedicated Assistant Front Desk Manager to join our team. As an Assistant Front Desk Manager, you will oversee front desk operations, lead teams to achieve operational excellence,...
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Customer Service Director
1 day ago
Eastern England, United Kingdom Royal Caribbean Group Full timeAt Royal Caribbean Group, we are seeking a highly skilled and experienced Customer Service Director to join our team. This is a dynamic role that requires a strong passion for delivering exceptional customer service while maintaining high levels of professionalism.Job Summary:We are looking for an individual who can lead by example and drive a positive...
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Customer Experience Manager
1 day ago
Eastern England, United Kingdom Royal Caribbean Group Full timeJob Title: Customer Experience ManagerSalary:$60,000 - $80,000 per annumAbout Royal Caribbean GroupRoyal Caribbean Group is a leading cruise line and hospitality company that strives to exceed industry standards in customer satisfaction. Our team is dedicated to delivering exceptional service to our guests.Job DescriptionThe Customer Experience Manager plays...
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Director of Resort Operations
6 days ago
Eastern England, United Kingdom GAP Talent Full timeAbout Us: Our hospitality group is renowned for delivering exceptional guest experiences across the Caribbean and Central America. As a Group Director of Resort Engineering, you will be responsible for overseeing the maintenance and operation of our luxury resorts and mid-range hotels.Position Overview: This executive role involves managing a team of...
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Assistant Housekeeping Manager
2 months ago
Eastern England, United Kingdom Royal Caribbean Group Full timeESSENTIAL DUTIES AND RESPONSIBILITIES:Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team...
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Group Director of Resort Engineering
6 days ago
Eastern England, United Kingdom GAP Talent Full timeJob Title: Group Director of EngineeringLocation: Caribbean and Central America - Relocation required with financial assistance provided, and housingCompany: Listed Hotel groupAbout Us: Join our prestigious hospitality group, renowned for our upscale luxury resorts and mid-range hotels spread across the Caribbean and Central America. We pride ourselves on...
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Guest Services Manager
2 weeks ago
England, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example...
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Guest Services Manager
4 weeks ago
England, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...
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Guest Services Manager
4 weeks ago
England, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...
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Guest Services Manager
4 weeks ago
England,, UK, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...
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Guest Services Manager
2 weeks ago
England, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and...
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Customer Experience Manager
3 days ago
Eastern England, United Kingdom Royal Caribbean Group Full timeJob Title: Front Office SupervisorWe are seeking a highly motivated and experienced Front Office Supervisor to join our team at Royal Caribbean Group. This role will be responsible for overseeing front desk operations, managing staff, and ensuring exceptional customer service.About the Role:The ideal candidate will have a minimum of two years of supervisory...
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Director of Quality
2 months ago
Eastern England, United Kingdom Walker Cole International Full timeWalker Cole International has been retained to search for a Director of Quality to join a Pharmaceutical client that are manufacturing Biopharmaceutical and Sterile dosage forms. As the Director of Quality, you will oversee and lead a large quality function (Quality Assurance, Quality Control and Validation) and play an active role on the site leadership...