Guest Services Manager

5 days ago

England, United Kingdom Royal Caribbean Group Full time

The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working

environment and focuses on operational goals where training, leadership, development, and

recognizing overall team performance are paramount. Leading by example and from the front of

the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding

service to our guests that goes above and beyond their expectations.


Qualifications:

  • Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred.
  • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
  • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
  • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
  • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
  • Demonstrates a working knowledge to operate all office equipment.
  • Completion of high school, basic or vocational education equivalency preferred.
  • Working knowledge of US cash handling procedures and foreign exchange required.

  • Guest Services Manager

    2 weeks ago

    England, United Kingdom Royal Caribbean Group Full time

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...

  • Guest Services Manager

    2 weeks ago

    England, United Kingdom Royal Caribbean Group Full time

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...

  • Guest Services Manager

    3 weeks ago

    England,, UK, United Kingdom Royal Caribbean Group Full time

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...

  • Guest Services Manager

    6 days ago

    England, United Kingdom Royal Caribbean Group Full time

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example...

  • Guest Services Manager

    2 weeks ago

    Eastern England, United Kingdom Royal Caribbean Group Full time

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive workingenvironment and focuses on operational goals where training, leadership, development, andrecognizing overall team performance are paramount. Leading by example and...

  • Guest Service Manager

    6 days ago

    England, United Kingdom Royal Caribbean Group Full time

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. the house, the Guest...

  • Assistant Housekeeping Manager

    1 month ago

    England,, UK, United Kingdom Royal Caribbean Group Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team...

  • Assistant Housekeeping Manager

    2 weeks ago

    England, United Kingdom Royal Caribbean Group Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team...

  • F&B Attendant

    3 weeks ago

    England, United Kingdom The Peninsula London Full time

    The Peninsula London is pleased to announce that we are seeking aFood and Beverage Attendant (Commis Waiter)to work in our Room Service department. This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests private rooms. Having a great knowledge of the menu and the ingredients...

  • Front Desk Manager

    2 weeks ago

    England, United Kingdom Royal Caribbean Group Full time

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...

  • Front Desk Manager

    6 months ago

    England,, UK, United Kingdom Royal Caribbean Group Full time

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...

  • Front Desk Manager

    3 weeks ago

    England, United Kingdom Royal Caribbean Group Full time

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...

  • Housekeeping Manager

    5 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    5 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    5 months ago

    England,, UK, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    5 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    3 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    3 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Assistant Front Desk Manager

    6 days ago

    England, United Kingdom Royal Caribbean Group Full time

    The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Minimum one year...

  • Assistant Front Desk Manager

    1 month ago

    England, United Kingdom Royal Caribbean Group Full time

    The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Minimum one year...