Housekeeping Manager

6 months ago

England, UK, United Kingdom Royal Caribbean Group Full time

POSITION SUMMARY:


1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.

2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.

3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.

4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.

5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.

6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management.

7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.

8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee.


Qualifications:

1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).

2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.

3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.

4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.

5. Knowledge of policies and practices involved in the human resources function.

6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)

7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.

8. Demonstrates strong results oriented management style with proven successes.

9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount.

10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.

11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.

12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.

13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.

14. Pass Omnia Assessment for Behavior and Cognitive

  • Assistant Housekeeping Manager

    2 months ago

    England,, UK, United Kingdom Royal Caribbean Group Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team...

  • Laundry Manager

    6 months ago

    England,, UK, United Kingdom Royal Caribbean Group Full time

    Position Summary: Supervise daily operation of the laundry.ESSENTIAL DUTIES AND RESPONSIBILITIES:Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and...

  • Competition (Non-Contentious) & Group Actions, London

    4 weeks ago

    England, London, London, UK, United Kingdom Jameson Legal. Full time

    Our client, a leading international City firm, is currently looking to bring on board an associate with extensive UK and EU Competition law experience to join the London team. This candidate will enjoy leading on cases and driving business development ideas forwards.The ideal candidate will have significant experience in the areas set out below: Merger...

  • Housekeeping Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    6 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    6 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Housekeeping Manager

    6 months ago

    England, United Kingdom Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making...

  • Head Housekeeper Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. This...

  • Head Housekeeper Manager

    6 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. This...

  • Assistant Housekeeping Manager

    3 hours ago

    England, United Kingdom Royal Caribbean Group Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team...

  • Housekeeping Assistants Days/nights/evenings

    1 day ago

    North West England, United Kingdom The London Clinic Full time

    **We have an exciting opportunity for Housekeeping Assistants to join our Hotel Services department, based at The London Clinic's hospital in London (Close to Regents Park & Baker Street tube stations). We are offering a highly competitive salary at£22,987 per annum (pro-rata for part time).** Established in 1932, The London Clinic is one of the UK's...

  • Laundry Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective...

  • Laundry Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective...

  • Laundry Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program...

  • Laundry Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Position Summary: Supervise daily operation of the laundry.ESSENTIAL DUTIES AND RESPONSIBILITIES:Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and...

  • Laundry Manager

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Position Summary: Supervise daily operation of the laundry.ESSENTIAL DUTIES AND RESPONSIBILITIES:Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and...

  • Laundry Supervisor

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Supervise daily operation of the laundry. Laundry Managers are a vital part of the management of any facility. The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility Washing, ironing, dry cleaning and storing of all laundry products. Coordinates with all divisions to ensure proper...

  • Laundry Supervisor

    4 months ago

    England, United Kingdom Royal Caribbean Group Full time

    Supervise daily operation of the laundry. Laundry Managers are a vital part of the management of any facility. The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility Washing, ironing, dry cleaning and storing of all laundry products. Coordinates with all divisions to ensure proper...

  • Regional General Manager

    4 weeks ago

    England, United Kingdom Solantis Full time

    Our client, succesful and growth generating player in the petfood industry (private label) operating worldwide, is looking for their General Manager in the UK. You are looking at a family business with over 20 years of experience and premium products made in state-of-the-art kitchens of which are highly flexible in production and logistics. (Ensure the...

  • Regional General Manager

    4 weeks ago

    England, United Kingdom Solantis Full time

    Our client, succesful and growth generating player in the petfood industry (private label) operating worldwide, is looking for their General Manager in the UK. You are looking at a family business with over 20 years of experience and premium products made in state-of-the-art kitchens of which are highly flexible in production and logistics. (Ensure the...

  • General Manager

    4 weeks ago

    England, United Kingdom Solantis Full time

    Our client, succesful and growth generating player in the petfood industry (private label) operating worldwide, is looking for their General Manager in the UK. You are looking at a family business with over 20 years of experience and premium products made in state-of-the-art kitchens of which are highly flexible in production and logistics. (the role covers...

  • General Manager

    4 weeks ago

    England, United Kingdom Solantis Full time

    Our client, succesful and growth generating player in the petfood industry (private label) operating worldwide, is looking for their General Manager in the UK. You are looking at a family business with over 20 years of experience and premium products made in state-of-the-art kitchens of which are highly flexible in production and logistics. (the role...