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Gateway Support Specialist

1 month ago

Southwark, United Kingdom Citizens Advice Southwark Full time

Gateway Assessment Role

Citizens Advice Southwark seeks a Gateway Assessment professional to provide high-quality services to clients. The successful candidate will assist clients through face-to-face, telephone, and digital assessments by supplying accurate, personalized information, and guidance.

Key responsibilities include:

  • Undertaking Gateway Assessment to identify clients' problems and providing relevant next steps.
  • Utilizing interpersonal skills, including sensitive listening and questioning, to understand clients' needs.
  • Developing an understanding of the main enquiry issues involved in assessing clients' problems.
  • Ensuring a commitment to the Service's aims, principles, and equal opportunities policies.

Citizens Advice Southwark offers a range of employee benefits, including generous annual leave, an employer-matched pension contribution, and training opportunities.

The organization is an equal opportunities employer, encouraging applications from all qualified candidates.