Business Growth Manager

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

About Greenbean and the Role

Greenbean is partnering with One Utility Bill to find a Business Growth Manager to join their team in Newcastle. This role has a salary of £36,210 per annum.

This exciting opportunity will see you lead a key function within the Customer & Partner Support department, working closely with another CS Manager. You will be responsible for managing a team of up to 2x Team Leaders and a sub-team of advisors, ensuring exceptional customer service standards are met.

You will also be responsible for:

  • Recruiting, coaching, mentoring and developing Customer Service Team Leaders and Advisors
  • Managing customer complaints, achieving customer satisfaction and quality assurance
  • Performance management of the Customer Service team, setting KPIs and ensuring team members take ownership of their own performance and development
  • Monitoring market and competitor activity through customer contact and feedback
  • Implementing and developing procedures to ensure continuous improvement of processes within the department
  • Attending monthly management meetings as a member of the Extended Leadership Team at One Utility Bill

To succeed in this role, you will need:

  • Previous experience in either a Customer Service Management or Team Leader position
  • Experience in developing a customer journey to provide the highest levels of customer service and satisfaction
  • Proven track record of people management which will include coaching, mentoring and setting KPI objectives
  • Experience working in a high-growth business environment, able to deal with rapid change
  • Evidence of good communication skills, both written and verbal
  • Very organised with great time management skills, with the ability to multitask
  • Troubleshooting and problem-solving skills
  • Resilience, understanding, patience and empathy

In return for your hard work and dedication, you can expect:

  • A salary increase each year to say thanks
  • 25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year.
  • Access to a shiny employee discounts platform, Magpie.
  • Up to £1,500 for direct business benefit learning of your choice.
  • A paid volunteering day with the company's chosen charities or a charity close to your heart.
  • Access to Simply Health for 24/7 access to private GP and counselling services and many more health benefits.
  • Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East.
  • Prefer two wheels? Get yourself a new set with the Cycle to Work scheme.
  • Enhanced Pension contributions once you've been with One Utility Bill for 3 years.
  • Free independent mortgage advice from Charles Cameron & Associates.
  • Lots of socials like weekly football and badminton games, team activities and fundraising events to support chosen charities, Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.


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