Rownhams Hotel Operations Manager
4 weeks ago
At Roadchef, we are seeking a skilled Hotel Manager to lead our Days Inn hotel team at Rownhams Motorway Services. As a Hotel Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Key Responsibilities:
- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every guest receives exceptional service, creating memorable stays with a great night's sleep.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold Days Inn brand values and ensure the hotel represents our commitment to quality and excellence.
Requirements:
- Minimum of 2 years in a managerial role within the hotel or lodge industry, preferably in a similar environment.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
About Us:
Roadchef is a leading Motorway Service area provider, holding the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for in 2024. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and offer a range of benefits, including competitive salary, employee discount, contributory pension, and career development opportunities.
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