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Operations Supervisor

1 month ago

Southampton, Southampton, United Kingdom Leonardo Royal Hotel Southampton Grand Harbour Full time
Meet the Challenge

As a Meeting Events Operations Supervisor at Leonardo Royal Hotel Southampton Grand Harbour, you will be responsible for supervising the activities of the Meeting Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard. Your role will involve ensuring prompt resolution of customer complaints, serving food and drinks, and providing excellent customer service. You will also be responsible for training and motivating team members, and ensuring that all customer requests and queries are responded to promptly and effectively.

Key Responsibilities
  • Supervise the activities of the Meeting Events Operations Crew
  • Ensure prompt resolution of customer complaints
  • Serve food and drinks and provide excellent customer service
  • Train and motivate team members
  • Ensure all customer requests and queries are responded to promptly and effectively

What We Offer
  • Flexible working hours - shift working is what we do but not split shifts
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
  • Annual Charity Event Day - we help and support our communities
  • Employee of the month earning you a little bonus and fame for the month
  • Leo Points – earn points and claim them back on gifts that you want
  • Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
  • Sensible benefits that could save you money - Pension Scheme, Life assurance, wellbeing support, wedding leave