Customer Experience Manager

4 weeks ago


Southampton, Southampton, United Kingdom Southampton Harbour Hotel Full time

About the Role:

We are seeking a talented Customer Experience Manager to join our team at Southampton Harbour Hotel. In this role, you will be responsible for ensuring our guests receive the highest level of service and experience throughout their stay.

Key Responsibilities:

  1. Oversee and coordinate the Guest Relations operation to establish and maintain marketing objectives and operating criteria.
  2. Ensure guests receive the ultimate guest experience through exceptional service and attention to detail.
  3. Build strong relationships with guests, colleagues, and external partners to drive business growth and excellence.
  4. Identify opportunities to enhance the guest journey and implement effective solutions to improve customer satisfaction.
  5. Develop and maintain a deep understanding of our brand, products, and services to provide expert recommendations to guests.

About Us:

At Southampton Harbour Hotel, we are committed to providing exceptional hospitality and creating a vibrant, enjoyable working environment for all our team members.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A unique and supportive team environment.
  • Access to exclusive discounts and perks.

Requirements:

To be successful in this role, you will need to be a strong and confident communicator with excellent influencing skills and a natural ability to engage and build relationships at all levels.



  • Southampton, Southampton, United Kingdom Stadium Experience Full time

    Venue Experience and Operations ManagerStadium Experience is seeking a Venue Experience and Operations Manager to oversee all aspects of venue management, ensuring a high-quality experience for visitors while maintaining operational efficiency.This role will involve developing and implementing strategies to enhance fan engagement and improve the visitor...


  • Southampton, Southampton, United Kingdom FirstGroup Full time

    About the Role:The Customer Experience Manager will play a key role in driving customer satisfaction across the business. They will work closely with the Senior CX Manager to deliver improved customer experiences through our function teams. The successful candidate will be a customer-centric individual who can challenge internal decision-making and support...


  • Southampton, Southampton, United Kingdom Sainsbury's Supermarkets Ltd Full time

    We are seeking a Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd.About the RoleThis is a well-balanced management role with clear accountability, perfect for an ambitious individual who wants to develop their leadership skills and progress in their career.You will be responsible for delivering exceptional in-store experiences,...


  • Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Southampton, UK.Key Responsibilities:Provide accurate information regarding products and services.Handle customer inquiries and resolve issues efficiently.Process customer orders and manage account information.Work closely with other...


  • Southampton, Southampton, United Kingdom JD Group Full time

    Job OverviewWe are seeking a motivated Customer Experience Representative to join our team at JD Group. This part-time opportunity offers a dynamic and fast-paced retail environment where you will play a vital role in delivering exceptional customer experiences.Estimated Salary RangeThe estimated salary for this position is between £20,000 - £28,000 per...


  • Southampton, Southampton, United Kingdom Tenpin Full time

    At Tenpin, we're seeking a talented individual to join our team as a Customer Service Assistant / Kitchen Team Member. As a key member of our staff, you will play a crucial role in delivering an exceptional customer experience for our guests. This includes greeting customers, handling inquiries, promoting sales opportunities, hosting events, maintaining the...


  • Southampton, Southampton, United Kingdom Sainsbury's Full time

    Job SummaryWe are seeking an experienced Retail Store Manager to lead our team in delivering outstanding store performance. The successful candidate will be responsible for managing day-to-day operations, driving sales growth, and ensuring excellent customer service.Key Responsibilities:Manage store operations, including staff management, stock control, and...


  • Southampton, Southampton, United Kingdom Capital One Full time

    Full Time Branch Ambassador - SouthamptonThe Reimagined Branch Experience:Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.As a Branch Ambassador, you'll have the opportunity to use your love of working with people and...


  • Southampton, Southampton, United Kingdom Iceland Full time

    Job OverviewAs a Retail Assistant at Iceland, you will play a vital role in delivering exceptional customer experiences. We are seeking individuals who share our passion for providing outstanding service and contributing to the ongoing success of our team.Key Responsibilities• Deliver great standards and maintain a store that meets our high expectations•...


  • Southampton, Southampton, United Kingdom Skinandme Full time

    We're recruiting for Customer Experience Ambassadors to join our team in Southampton. As a Customer Experience Ambassador, you will be responsible for creating an exceptional customer experience by delivering outstanding service and building strong relationships with customers.Key responsibilities include:Delivering exceptional customer service and resolving...


  • Southampton, Southampton, United Kingdom Vodafone Full time

    About the RoleWe are seeking a highly motivated and sales-oriented Customer Experience Specialist to join our team in our Vodafone Southampton West Quay Partner store. In this role, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Your Key ResponsibilitiesProvide exceptional...


  • Southampton, Southampton, United Kingdom Next Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our fast-paced store team at Next. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for all customers.About the RoleThe ideal candidate will possess...


  • Southampton, Southampton, United Kingdom Currys plc Full time

    Company Overview:At Currys plc, we're dedicated to delivering exceptional customer experiences. Our team of Sales Colleagues play a vital role in helping customers discover the latest technology and making it work for them.Salary and Benefits:We offer a competitive salary of £11.50 per hour (rising to £11.80 on successful completion of probation), plus an...


  • Southampton, Southampton, United Kingdom Currys plc Full time

    Company Overview:Currys plc is the UK's best-known retailer of tech, dedicated to helping everyone enjoy amazing technology.We're united by one passion: to provide exceptional customer experiences. Our team of caring and committed colleagues work together to make every interaction memorable.Salary:The salary for this role is £11.50 per hour, rising to...


  • Southampton, Southampton, United Kingdom Timpson Ltd Full time

    Timpson Ltd is a leading service-based retail company that requires a skilled Customer Experience Specialist to deliver exceptional results in multiple locations around Baguley and the surrounding areas. As a vital part of our team, you will be responsible for maintaining high standards of quality, ensuring seamless operations, and exceeding customer...


  • Southampton, Southampton, United Kingdom Currys plc Full time

    Job DescriptionAs a Retail Sales Colleague, you'll work flexibly across our opening hours, including Saturdays and Sundays. Your responsibilities will include asking the right questions to match customers with products, offering support services like delivery and installation, recycling, and ways to pay, and contributing towards the overall sales performance...


  • Southampton, Southampton, United Kingdom Compass Group UK & Ireland Full time

    We are seeking an ambitious Chef to help us create exceptional food experiences for Defence. As a key member of our team, you will be responsible for preparing and serving high-quality food that delights our clients and customers.Key Responsibilities:Prepare delicious, high-quality food that meets the expectations of our clients and customersOversee and...


  • Southampton, Southampton, United Kingdom Compass Group UK & Ireland Full time

    Job SummaryWe are seeking an ambitious and experienced Chef to join our team in a part-time capacity, contracted for 30 hours per week. The ideal candidate will have a passion for creating exceptional food experiences and a commitment to delivering outstanding customer service.About the RoleIn this role, you will be responsible for preparing and serving...

  • Sales Assistant

    4 weeks ago


    Southampton, Southampton, United Kingdom JD Group Full time

    Job Title: Sales Assistant - Customer Experience ExpertWe are seeking a highly motivated and enthusiastic Sales Assistant to join our team at JD Group. As a Sales Assistant, you will play a vital role in delivering an exceptional shopping experience for our customers.Key Responsibilities:Provide a knowledgeable and seamless customer experience for all...


  • Southampton, Southampton, United Kingdom Room2 Full time

    We're recruiting for a skilled Housekeeping Staff Member to join our team at Room2. As a key member of our Housekeeping team, your primary responsibility will be to prepare rooms to the highest standards, ensuring every guest has an unforgettable experience.To succeed in this role, you'll need to be a team player with excellent communication skills and a...