Customer Experience Specialist
2 weeks ago
Job Overview
We are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our fast-paced store team at Next. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for all customers.
About the Role
The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service. You will work closely with other team members to achieve sales targets and maintain a high level of customer satisfaction.
Responsibilities
- Deliver exceptional customer service, responding to customer inquiries and resolving any issues promptly and professionally.
- Work collaboratively with colleagues to achieve sales targets and drive business growth.
- Maintain a high level of product knowledge, ensuring that customers receive accurate information about our products.
- Contribute to the upkeep of the sales floor, including replenishing stock and maintaining visual merchandising standards.
Benefits
- A competitive salary of £12.50 per hour, reflecting the demands of this role and the requirements of working in a retail environment.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A fun and supportive work environment, with regular team-building activities and social events.
About Next
At Next, we value our employees and offer a range of benefits, including a generous pension scheme, life assurance, and access to employee discounts.
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