Customer Experience Specialist

2 weeks ago


Southampton, Southampton, United Kingdom Next Full time

Job Overview


We are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our fast-paced store team at Next. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for all customers.



About the Role


The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service. You will work closely with other team members to achieve sales targets and maintain a high level of customer satisfaction.



Responsibilities



  • Deliver exceptional customer service, responding to customer inquiries and resolving any issues promptly and professionally.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Maintain a high level of product knowledge, ensuring that customers receive accurate information about our products.
  • Contribute to the upkeep of the sales floor, including replenishing stock and maintaining visual merchandising standards.


Benefits



  • A competitive salary of £12.50 per hour, reflecting the demands of this role and the requirements of working in a retail environment.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A fun and supportive work environment, with regular team-building activities and social events.


About Next


At Next, we value our employees and offer a range of benefits, including a generous pension scheme, life assurance, and access to employee discounts.




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