E-Commerce Operations Specialist
6 days ago
About Inspecs Limited
Inspecs Limited is a leading global eyewear company that licenses, designs, and distributes branded and non-branded eyewear products. Our portfolio includes well-recognized brands and a strong client base globally.
Job Purpose
As an E-Commerce Specialist, you will play a crucial role in driving our online success by managing our app and B2B website. Your responsibilities will include managing the databridge, distributing update packages, generating reports, and collaborating with development partners.
Key Responsibilities
- Manage the Databridge
Build and manage collections, templates, related product lists, and product recommendations for both the app and the B2B website.
Update Packages and TroubleshootingDistribute update packages for the Pixsell app and troubleshoot issues reported by reps through proxy management.
Generate ReportsGenerate databridge reports to analyze sales trends, user behavior, and performance metrics.
Collaborate with AspinCollaborate with Aspin support to raise and follow up on service tickets, ensuring timely resolution of issues.
Identify System ImprovementsGather feedback from internal teams and users to identify potential system improvements and present findings to relevant stakeholders.
Communicate with the Sales TeamKeep the sales team informed of app updates and changes, facilitating training sessions as needed.
Maintain Important DocumentsMaintain important documents such as customer forms and returns forms.
Conduct Daily TestingConduct daily testing of both the app and B2B platforms to identify and address any errors or issues.
Support Website Refresh and Google AnalyticsSupport with website refresh and Google Analytics (Inspecs eyewear/group - Botaniq – SRT).
Ad Hoc Marketing SupportProvide ad hoc marketing support for other projects.
Shopify Site Updates and MaintenancePerform Shopify site updates and maintenance, including 3rd party app providers.
Manage Relationships with Development PartnersManage relationships with site development partners to coordinate efforts efficiently.
Analyze ReportsAnalyze reports from Google Analytics, Shopify, Yotpo, and other dashboards to suggest recommendations to improve efficiency and maximize sales efforts.
Requirements
- Experience
2+ years of experience in website/E-commerce operations or a similar role.
Desirable SkillsExperience with SaaS would be desirable.
Key SkillsStrong project management, communication, and analytical skills, and a solid understanding of marketing technology platforms.
Personal QualitiesDetail-oriented with excellent problem-solving abilities.
Working Location
Based in the Bath office, will need to be in the office 4 days a week.
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