Information Technology Support Specialist
3 weeks ago
About Allegiance Group
Allegiance Group is a dynamic Managed Service Provider (MSP) based in Amersham, UK. We are seeking an experienced 1st Line Technical Support Engineer to join our team.
Key Responsibilities:
- Client Support: Provide technical support via phone, email, and ticketing systems to ensure seamless delivery of IT services.
- Issue Resolution: Diagnose and resolve technical issues promptly, escalating complex cases to 2nd line support as required.
- System Monitoring: Proactively monitor client systems to identify and resolve potential issues before they impact service.
- Documentation: Maintain accurate records of incidents, resolutions, and changes using our ticketing system.
- Collaboration: Work closely with other team members to ensure excellent support delivery and client satisfaction.
Essential Requirements:
- Experience: Minimum 2 years of commercial experience in an IT support role.
- MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.
Estimated Salary: £26,000 per annum
This role offers an exciting opportunity to build upon your existing IT support experience within a fast-paced MSP environment.
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