IT Support Specialist
4 days ago
Company Overview:
Allegiance Group, a dynamic and customer-focused organization, seeks an experienced 1st Line Support Engineer to join our team in Amersham.
About the Role:
This exciting opportunity allows you to build upon your existing IT support experience within a fast-paced Managed Service Provider (MSP) environment. You will be responsible for providing exceptional technical support to clients via phone, email, and ticketing systems.
Key Responsibilities:
- Client Support: Respond promptly to incoming technical queries and resolve issues efficiently.
- Issue Resolution: Diagnose and resolve 1st line technical issues, escalating complex cases to 2nd line support as required.
- System Monitoring: Proactively monitor client systems, identifying potential issues before they impact service.
- Documentation: Maintain accurate records of incidents, resolutions, and changes using our ticketing system.
- Collaboration: Work closely with other team members to ensure seamless support delivery and client satisfaction.
Essential Requirements:
- Experience: A minimum of 2 years of commercial experience in an IT support role.
- MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.
Estimated Salary: £26,000 per annum, depending on experience.
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