Director of Customer Experience
6 days ago
About the Role
The Director of Customer Experience will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty.
- Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative environment where cross-functional teams and customer stakeholders work together to achieve shared goals.
- Innovate with purpose: You will be part of a forward-thinking company that values creativity and collaboration. In this role, you will leverage cutting-edge Customer Success Management technology and best practices to develop innovative strategies that deliver measurable value to our clients.
What You'll Achieve
- Career Growth Opportunities: Gain experience leading a high-performing team and driving strategic initiatives that enhance customer success.
- Skill Development: Enhance your leadership, strategic thinking, data-driven decision-making, and change management skills. Gain extensive exposure to a broader set of Epsilon PeopleCloud solutions, platforms, data, and media.
Who We're Looking For
- We are looking for a marketing technology professional with experience in supporting loyalty, CDP/CRM, cross-channel marketing, ad, and data platforms.
- A proven leader with a track record of building, growing, and leading high-performing CSM teams.
Salary Range
$155,000 - $170,000 per year
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