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IT Service Desk Junior Analyst

2 months ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
IT Service Desk Junior Analyst Role

We are seeking an IT Service Desk Junior Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our global locations. This role is ideal for those looking to kick-start their career in tech and gain valuable knowledge and qualifications to grow their career.

Key Responsibilities:
  • Provide technical support to our Head Office, Warehouses, and Retail locations globally via our contact centre and ticketing systems.
  • Take ownership of IT support queries and use various troubleshooting methods to resolve issues.
  • Proactively manage a ticketing queue and escalate complex issues to senior team members when necessary.
  • Assist the wider IT teams with preparation of hardware and software as required.

Requirements:
  • No prior experience is necessary, but you must demonstrate a passion for IT and a desire to develop your skillset.
  • Team-focused and able to communicate effectively with colleagues to offer and receive support and advice.
  • Problem-solving mindset and able to think logically and calmly under pressure.
  • Able to proactively manage and prioritise a busy workload.

What We Offer:
  • A wide range of benefits and perks, including a competitive salary and opportunities for career growth and development.
  • A vibrant and dynamic work environment with a strong focus on teamwork and collaboration.
  • The chance to work with a leading retail company and contribute to the success of our business.