Crew Team Manager

4 days ago


Keswick, Cumbria, United Kingdom FatFace Full time
Role Overview:

As a Crew Team Leader at FatFace, you will play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization in our workplaces.

Key Responsibilities:

• Always provide exceptional service using your knowledge to help customers find the best products to suit them for in-store and multi-channel sales.

• Resolving all customer issues effectively at store level in a timely and positive manner.

• Efficient and attentive service at the tills – processing POS (point of sale transactions) and thanking customers.

• Building loyalty and ‘Customers for Life’ through opt-in at the POS.

• Ability to delegate and demonstrate tasks to team members alongside the day-to-day running of the store.

• Understand the commercial aspects of the retail business, e.g., reading reports, analyzing data, and making decisions.

• Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale set-ups.

• Safeguard the business through ensuring full compliance of policy, procedure, loss prevention, and health & safety in the absence of management.

Benefits:

• 25 days holiday plus bank holidays.

• Generous monthly discount allowance.

• Perkbox, our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.).

• THRIVE, our learning management system – access from day one with thousands of pieces of learning.

• Dental insurance (employee-funded).

• Pension scheme.

• EAP support around the clock – UNUM/Retail Trust/Fashion Textiles Support.

• Sick pay allowances.

• Sabbatical leave in line with service.

• Enhanced Family Friendly policies, i.e., Maternity Leave.

• Refer a friend scheme.

At FatFace, we believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike.

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