Keswick Crew Team Lead
4 weeks ago
Key Responsibilities:
- Provide exceptional customer service, utilising your knowledge to help customers find the best products for in-store and multi-channel sales.
- Resolve customer issues effectively at store level in a timely and positive manner.
- Process POS transactions efficiently and attentively, thanking customers and building loyalty through opt-in at the POS.
- Delegate tasks to team members and demonstrate day-to-day store running.
- Understand commercial aspects of the retail business, reading reports, analysing data and making decisions.
- Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set-ups.
- Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
- Keep up-to-date with company product, activity and promotions, implementing changes when required.
Requirements:
- Proven ability to successfully lead a team, viewed as a leader among peers.
- Experience in a customer service environment is essential.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organisation and communication skills.
- Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
- Team player, embracing every opportunity to be part of what's going on.
- Great time management.
- Demonstrates passionate commitment to the brand.
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