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Keswick Crew Team Lead

1 month ago

Keswick, Cumbria, United Kingdom FatFace Full time
Role Overview: As a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.

Key Responsibilities:

Provide exceptional customer service, utilising your knowledge to help customers find the best products to suit them for in-store and multi-channel sales.
Resolve all customer issues effectively at store level in a timely and positive manner.
Efficiently process POS transactions and thank customers.
Build loyalty and create 'Customers for Life' through opt-in at the POS.
Delegate tasks to team members and demonstrate day-to-day store running.
Understand commercial aspects of the retail business, including reading reports, analysing data and making decisions.
Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set-ups.
Safeguard the business by ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
Stay up-to-date with company product, activity and promotions and implement changes when required.

Competencies:

Proven ability to successfully lead a team and viewed as a leader among peers.
Experience in a customer service environment is essential.
Proven experience with POS management, daily banking procedures and meeting deadlines.
Excellent interpersonal, organisation and communication skills.
Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
Team player - embracing every opportunity to be part of what's going on.
Great time management.
Demonstrates passionate commitment to the brand.

Benefits:

25 days holiday plus bank holidays.
Generous monthly discount allowance.
Perkbox, our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
THRIVE, our learning management system - access from day one with thousands of pieces of learning.
Dental Insurance (employee funded).
Pension scheme.
EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
Sick pay allowances.
Sabbatical leave in line with service.
Enhanced Family Friendly policies i.e. Maternity Leave.
Refer a friend scheme.