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Retail Team Leader

1 month ago

Keswick, Cumbria, United Kingdom Outdoor and Cycle Concepts Full time

Are you passionate about delivering exceptional customer experiences? Do you have a talent for leading and developing high-performing teams? We're seeking a skilled Retail Supervisor to join our team at Outdoor and Cycle Concepts.

Key Responsibilities:

  • Provide outstanding customer service, resolving customer concerns and delivering specialist services such as boot fits and gait analysis.
  • Onboard and mentor new colleagues, developing their skills and knowledge.
  • Lead the team in the absence of the Store Manager and Assistant Store Manager, ensuring a safe and compliant working environment.
  • Coach colleagues to achieve a high-performance culture and improve service and selling skills.
  • Assist with administration and compliance duties.

Requirements:

  • A passion for delivering exceptional customer service.
  • Experience managing and developing a team.
  • Strong organisation skills with the ability to multi-task.
  • An understanding of how a store operates.

What's in it for you?

As a Retail Supervisor with Outdoor and Cycle Concepts, you'll receive a competitive salary, bonus, and benefits package, including 40-60% discount across our range of products, up to 33 days holiday, and access to Perkbox.