Retail Team Leader
4 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you have a talent for leading and developing high-performing teams? We're seeking a Retail Supervisor to join our team at Outdoor and Cycle Concepts, a leading outdoor retailer with a passion for sustainability.
Key Responsibilities:
- Provide outstanding customer service, resolving customer concerns and delivering specialist services such as boot fits and gait analysis.
- Onboard and mentor new colleagues, developing their skills and knowledge.
- Lead the team in the absence of the Store Manager and Assistant Store Manager, ensuring a safe and compliant working environment.
- Coach colleagues to achieve a high-performance culture and improve service and selling skills.
- Assist with administration and compliance duties.
Requirements:
- A passion for delivering exceptional customer service.
- Experience managing and developing a team.
- Strong organisation skills with the ability to multi-task.
- An understanding of how a store operates.
What's in it for you?
As a Retail Supervisor with Outdoor and Cycle Concepts, you'll receive a competitive salary, bonus, and benefits package, including a 40-60% discount across our range of products, up to 33 days holiday, and access to Perkbox.
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