Assistant Manager

6 days ago


Birmingham, Birmingham, United Kingdom Leisure People Recruitment Full time

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager to join our team at a family entertainment centre in the West Midlands. As a key member of our management team, you will be responsible for ensuring that our customers have a fantastic time, every time.

Key Responsibilities:

  • Customer Experience: Deliver exceptional customer service, ensuring that all customers receive a warm and welcoming experience.
  • Team Management: Inspire, coach, and develop your team members to be the best version of themselves every day.
  • Operations: Ensure the centre is clean, safe, and fully operational at all times.
  • Commercial: Upsell products and services to drive sales and revenue growth.
  • Financial: Manage banking and stock control, ensuring accurate and timely financial reporting.
  • Shift Management: Work a mixture of shifts, including evenings and weekends, as the lead manager on duty.

Requirements:

  • Experience: At least 1 year's people management and key holder experience in a fast-paced customer-facing business.
  • Skills: Excellent communication and interpersonal skills, with a strong focus on customer service and team management.
  • Flexibility: Ability to work a flexible schedule, including evenings and weekends, as required.

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including competitive salary, opportunities for career development, and a fun and dynamic work environment.



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