Technical Support Technician
7 days ago
Job Summary:
The Development Manager Ltd (TDM) is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients and internal stakeholders.
Key Responsibilities:
- Respond to IT-related tickets and provide timely resolutions to technical issues
- Ensure accurate and up-to-date documentation of technical procedures and knowledge base
- Lead the migration of client data into new systems and ensure seamless integration
- Configure and deploy new PCs, laptops, and other hardware as required
- Set up new users on internal systems and ensure secure access
- Network PCs to printers, scanners, and other hardware to ensure efficient workflow
- Troubleshoot and diagnose technical faults through remote access and on-site support
- Assist with on-site projects and migrations to ensure successful implementation
- Provide remote access to assist clients with IT-related issues and queries
- Perform administrative tasks such as daily server monitoring and backup checks to ensure system reliability
Requirements:
- Minimum of 4 GCSEs graded A-C, including English and Maths
- ICT Level 3 Apprenticeship Standard - Support Technician Pathway
What We Offer:
- Opportunity to progress to a higher-level Apprenticeship or offer of a permanent role to the successful candidate
- Fantastic team dynamic with a 'work hard, play hard' culture
- 37.5 hours per week, Monday to Friday
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