Technical Support Technician

7 days ago


Birmingham, Birmingham, United Kingdom The Development Manager Ltd (TDM) Full time

Job Summary:

The Development Manager Ltd (TDM) is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients and internal stakeholders.

Key Responsibilities:

  • Respond to IT-related tickets and provide timely resolutions to technical issues
  • Ensure accurate and up-to-date documentation of technical procedures and knowledge base
  • Lead the migration of client data into new systems and ensure seamless integration
  • Configure and deploy new PCs, laptops, and other hardware as required
  • Set up new users on internal systems and ensure secure access
  • Network PCs to printers, scanners, and other hardware to ensure efficient workflow
  • Troubleshoot and diagnose technical faults through remote access and on-site support
  • Assist with on-site projects and migrations to ensure successful implementation
  • Provide remote access to assist clients with IT-related issues and queries
  • Perform administrative tasks such as daily server monitoring and backup checks to ensure system reliability

Requirements:

  • Minimum of 4 GCSEs graded A-C, including English and Maths
  • ICT Level 3 Apprenticeship Standard - Support Technician Pathway

What We Offer:

  • Opportunity to progress to a higher-level Apprenticeship or offer of a permanent role to the successful candidate
  • Fantastic team dynamic with a 'work hard, play hard' culture
  • 37.5 hours per week, Monday to Friday


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