Global Customer Success Strategist

3 days ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time

Are you looking for a challenging sales role in a dynamic industry? We are seeking a highly skilled Solution Sales Executive to join our team at ServiceNow, a global leader in customer workflows. As a key member of our sales team, you will play a critical role in driving market success and revenue growth.

Job Description

The ideal candidate will have experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor. You should have a strong understanding of CRM or CX solution-related business processes and be able to thrive in a fast-paced environment.

You will achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

  • Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for the UKI region
  • Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow's Customer Workflows solution
  • Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
  • Close collaboration with Core Sales Teams (AE's, SC's, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
  • In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminars
  • Support the regional ServiceNow partner channels to drive an effective customer experience
  • Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
  • Sales and partner eco-system sales enablement
  • Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
  • Sales process management and opportunity closure
  • Ongoing account management to ensure customer satisfaction and drive additional revenue streams


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