Global Customer Success Strategist
3 days ago
Are you looking for a challenging sales role in a dynamic industry? We are seeking a highly skilled Solution Sales Executive to join our team at ServiceNow, a global leader in customer workflows. As a key member of our sales team, you will play a critical role in driving market success and revenue growth.
Job DescriptionThe ideal candidate will have experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor. You should have a strong understanding of CRM or CX solution-related business processes and be able to thrive in a fast-paced environment.
You will achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:
- Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for the UKI region
- Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow's Customer Workflows solution
- Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
- Close collaboration with Core Sales Teams (AE's, SC's, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
- In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminars
- Support the regional ServiceNow partner channels to drive an effective customer experience
- Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
- Sales and partner eco-system sales enablement
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
- Sales process management and opportunity closure
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams
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