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Booking and Scheduling Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Booking and Scheduling Clerk to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our team, you will be responsible for coordinating patient appointments and ensuring the smooth operation of our scheduling system.

Key Responsibilities
  • Coordinate patient appointments and scheduling for the Hewitt Fertility Centre
  • Communicate with patients and clinicians to ensure accurate and timely information exchange
  • Oversee the scheduling and booking appointment service to meet wait time targets and optimize capacity utilization
  • Ensure accurate and timely data collection and reporting
  • Provide administrative support to the Operational Management team
  • Register patients and prepare patient files, including demographic data entry
  • Maintain accurate and up-to-date records and files
  • Cancel and reschedule appointments as needed
Requirements
  • Understanding of confidentiality, data protection, and Caldicott principles
  • Extensive knowledge of NHS waiting lists and pathway management requirements and procedures
  • Excellent level of numeracy and literacy skills
  • Ability to communicate clearly and effectively
  • Good keyboard and PC skills, including Microsoft Office packages
  • Organized and methodical with attention to detail
  • Ability to analyze information and report to others
  • Ability to maintain accuracy and make best use of time and resources
  • Excellent telephone manner and ability to deal with people at all levels
  • Understanding of change and project management processes
  • Ability to recognize and resolve complex issues
Qualifications and Experience
  • Education to Diploma/Certificate level or equivalent experience
  • European Computer Driving Licence (ECDL) qualification
  • Hold or currently working towards a professional qualification in leadership
  • At least 3 years' experience in a patient contact center environment in the NHS or other healthcare provider
  • Supervisory experience of at least 1 year
  • Experience of staff management, including sickness absence management and appraisal/personal development reviews
  • Experience of undertaking recruitment and selection
  • Experience of developing policies and task-specific standard operating procedures
About Us

Liverpool Women's NHS Foundation Trust is a leading provider of women's healthcare services. We are committed to delivering high-quality care and improving the health and wellbeing of our patients. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all.