Service Booking Coordinator

2 weeks ago

Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

**Job Summary**

Richard Abson Group is seeking a highly skilled Service Booking Administrator to join their team. As a Service Booking Administrator, you will be responsible for ensuring the smooth operation of the service department, providing exceptional customer service, and maintaining a high level of productivity.

**Key Responsibilities:**

  • Ensure that all reception booking procedures are carried out efficiently and effectively.
  • Monitor and manage the online service system, making necessary bookings and confirming customer appointments.
  • Respond to incoming service-related calls, provide advice to customers, and arrange bookings.
  • Make follow-up calls after service visits to ensure customer satisfaction.
  • Assist Service Advisors with administration tasks as needed.

**Requirements:**

  • Strong customer service background with the ability to work under pressure.
  • Basic understanding of vehicle mechanics and ability to negotiate and influence situations.
  • Excellent communication and interpersonal skills.
  • Computer literacy, with experience in Kerridge a plus.
  • Professional manner and ability to work in a fast-paced environment.

**What We Offer:**

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.

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