Service Booking Coordinator

4 weeks ago


Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

At the Richard Abson Group, we are seeking a skilled Service Booking Administrator to join our team in Liverpool. This is a fantastic opportunity for someone with excellent customer service skills to work directly in the service department, booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage.

Key responsibilities will include:

  • Ensuring all reception booking procedures are carried out and maintaining a steady flow of available work through the workshop.
  • Checking the online service system and making the necessary bookings and confirming customer appointments.
  • Responding to incoming service-related calls, providing advice to customers and arranging bookings.
  • Making follow-up calls after service visits.
  • Calling customers and chasing service reminder bookings.
  • Assisting Service Advisors as required to carry out administration tasks.

To be considered for this role, you must have a strong customer background, ability to work under pressure, basic understanding of vehicle mechanics, ability to negotiate and influence situations, be computer literate (Kerridge experience desirable), and a great professional manner.



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