Service Booking Coordinator
2 weeks ago
**Job Summary**
Richard Abson Group is seeking a highly skilled Service Booking Administrator to join their team. As a Service Booking Administrator, you will be responsible for ensuring the smooth operation of the service department, providing exceptional customer service, and maintaining a high level of productivity.
**Key Responsibilities:**
- Ensure that all reception booking procedures are carried out efficiently and effectively.
- Monitor and manage the online service system, making necessary bookings and confirming customer appointments.
- Respond to incoming service-related calls, provide advice to customers, and arrange bookings.
- Make follow-up calls after service visits to ensure customer satisfaction.
- Assist Service Advisors with administration tasks as needed.
**Requirements:**
- Strong customer service background with the ability to work under pressure.
- Basic understanding of vehicle mechanics and ability to negotiate and influence situations.
- Excellent communication and interpersonal skills.
- Computer literacy, with experience in Kerridge a plus.
- Professional manner and ability to work in a fast-paced environment.
**What We Offer:**
A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.
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