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Booking and Scheduling Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Booking and Scheduling Clerk to join our team at the Liverpool Women's NHS Foundation Trust. As a key member of our team, you will be responsible for coordinating and scheduling patient appointments, ensuring efficient use of resources and meeting Infertility Referral to Treatment (RTT) targets.
Main Responsibilities- Undertake booking and scheduling of all patient clinic appointments within the Hewitt Fertility Centre
- Communicate appointment information to patients via the most appropriate method
- Oversee scheduling and booking appointment service for patients and clinicians
- Ensure accurate and timely data collection
- Advising the Operational management team on capacity issues and suggest ways to address them
- Register all NHS patients and prepare patient files
- Distribute or file patient information as required
- Maintain the Hewitt Centre's case note filing system
- Timely and accurate cancellation of clinics and re-scheduling of appointments
- Understanding of confidentiality, Data Protection and Caldicott principles
- Extensive knowledge of NHS waiting lists and pathway management requirements and procedures
- Excellent level of numeracy and literacy skills
- Ability to communicate clearly in verbal and written communications
- Good keyboard and PC skills
- Working knowledge of Microsoft Office packages Outlook, Word, Excel
- Organized and methodical with an attention to detail
- Ability to analyze information and report to others in a meaningful way
- Able to maintain accuracy to high standards
- Ability to make best use of time and resources
- Excellent telephone manner
- Understanding of change and project management processes
- Ability to recognize and resolve complex issues
- Confidence in dealing with people at all levels
- Understanding of quality and diversity
- Educated to Diploma/Certificate level/NVQ4 or equivalent experience in addition to GSCE or equivalent English and Mathematics
- European Computer Driving Licence (ECDL) qualification
- Hold or currently working towards a professional qualification in leadership at diploma or Certificate level
- At least 3 years' experience of working in a Patient Contact Centre Environment in the NHS or other healthcare provider
- Supervisory experience of at least 1 year providing day-to-day supervision of a team of staff
- Experience of staff management including sickness absence management, appraisal/personal development reviews
- Experience of undertaking recruitment and selection
- Experience of developing policies and task-specific standard operating procedures
- Ability to resolve conflict and complaints at source
- Experience of providing a service to Private Patients