Technical Services Analyst
4 days ago
About the Role:
Canvas Reply is seeking a skilled IT Support Technician to join our team. The ideal candidate will have at least 2 years' experience in a similar position and be degree qualified with a minimum of a 2:1 classification.
This role involves building strong working relationships with clients, managing and prioritising support requests, and growing technical skills through on-the-job training. You will also be responsible for communicating updates directly to stakeholders and liaising with developers on technical queries.
Key Responsibilities:
- Build strong working relationships with clients to retain business
- Liaise with developers on technical queries to ensure efficient resolution
- Manage and prioritise all support requests against SLAs to maintain high customer satisfaction
- Grow technical skills through on-the-job training and knowledge sharing sessions
- Communicate updates directly to stakeholders, both internal and external
Benefits:
- A competitive salary of around £35,000 per annum
- Flexible working hours from 8-10am to 4-6pm, Monday to Friday
- Hybrid working arrangement, allowing for remote work 3-4 days a week
- Commission on identified sales/opportunities to incentivise performance
- iPhone and Laptop of choice (Windows or Mac)
- Training and knowledge sharing sessions across various specialisms within Reply
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