IT Service Delivery Analyst
2 weeks ago
Hobson Prior, a leading life sciences recruiter, is seeking a skilled IT Service Delivery Analyst to join its team on a 12-month rolling contract. The estimated annual salary for this position is around $70,000-$90,000 depending on experience and location.
This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and able to work on a hybrid basis. This position requires a minimum of a High School Diploma or Bachelor's Degree and relevant technical support experience.
Key responsibilities include:
- Providing technical and application support via various channels
- Creating and managing support tickets, documenting all activities
- Troubleshooting and resolving issues, escalating when necessary
- Researching complex problems and identifying trends
- FOLLOWING UP ON OPEN TICKETS AND ENSURING TIMELY RESOLUTION
- USING AND CONTRIBUTING TO THE KNOWLEDGE BASE
- PROVIDING TRAINING AND ACTING AS A POINT OF CONTACT FOR TEAM MEMBERS
- ASSISTING WITH QUALITY REVIEWS AND PARTICIPATING IN INTERNAL PROJECTS
- PERFORMING TRANSLATION REVIEWS OCCASIONALLY
The ideal candidate will possess strong customer service skills, the ability to troubleshoot and explain technical issues clearly, and good organizational skills with the ability to prioritize tasks. Team players with a positive attitude and willingness to learn are encouraged to apply.
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