IT Service Analyst

1 day ago


Chester, Cheshire, United Kingdom Proclinical Staffing Full time
Job Description

This IT Service Analyst role involves providing technical support to our global employees, focusing primarily on the EMEA region.

The ideal candidate will have excellent communication skills and the ability to troubleshoot and resolve IT issues effectively.

Main Responsibilities:

  • Provide technical support via phone, email, chat, or portal.
  • Analyze and resolve IT/application issues or escalate as needed.
  • Document activities in ServiceNow and ensure SLA compliance.

Requirements:

  • Native/almost native German; additional European language is a plus.
  • Excellent customer service and IT troubleshooting skills.
  • Ability to work shifts and be in the office 50% of the time.

We offer a competitive salary of around €55,000 - €65,000 per year, depending on experience.



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